Lic Policies

Security Policy

The official website of the Life Insurance Corporation of India (LIC)  has a responsibility to protect from disclosure to unauthorizedparties the personally identifiable information (name, address, date of birth, social securitynumber, etc.) Of its website users. Therefore, The official website of the Life Insurance Corporation of India (LIC) has adopted and implemented a website security policy to protect account information of its website users.

Data Quality and Access

Life Insurance Corporation of India (LIC) takes all steps possible to ensure that the data on the website is accurate. If something is found to be Life Insurance Corporation of India (LIC)  will make every effort to correct said information as quickly as possible. If it is found to be an inaccuracy with the entire system Life Insurance Corporation of India (LIC)  will work swiftly to correct the problemso that your web experience is as trouble-free as possible. Any change to your user account Will not be reflected on the website until the following business day. The information contained on Life Insurance Corporation of India (LIC)  website is subject to change without prior advance notice.

Life Insurance Corporation of India (LIC)   Uses cookies to enhance the website experience for its registered users. A cookie is a small file that is stored on the user's hard drive. Life Insurance Corporation of India (LIC)   uses this file to maintain certain information about the user as they move between pages. Upon closing your browser, the cookie becomes inactive and a new one will be created the next time you sign on to use one of the password protected features on the LIC  website. Most browsers are shipped to accept cookies, but this is a function that can be controlled by the user. However, many of the services offered on the website may not run optimally or at all without cookies enabled.

While using Life Insurance Corporation of India (LIC) website certain information such as your IP Address and time spent on pages may be collected. This non-personal information is collected in order to monitor any unauthorized use or access to the LIC  Website. Anyone caught attempting to harm, steal information from, or otherwise damage the LIC  website will be prosecuted to the full extent of the law.

Data Security

Life Insurance Corporation of India (LIC) takes security very seriously and has therefore taken every precaution to secure our borrowers information. In order to secure the users information, LIC has implemented several security measures to prevent loss, theft, or misuse of any borrower data.

Content Contribution Moderation and Approval (CMAP) policy

Content for the website shall be contributed by the authorized official and  from various departments of the Life Insurance Corporation of India in a consistent manner so as to ensure uniformity and standardization and will be helpful with the keywords.

In order to ensure that all information published on the website is authentic, accurate, and up to date, officers responsible for contributing content must carefully verify the material for correctness and reliability before forwarding it to the Web Information Manager.

While forwarding any new or revised content to the Web Information Manager for uploading on the website, all concerned officers and departments shall follow the prescribed procedure relating to content contribution, moderation, and approval to ensure accuracy, consistency, and compliance with organizational standards.

The content links of the website are to be provided which will help in placing the information on the website.  

The content published on the portal follows a process, which includes the following stages:

Creation → Modification → Approval → Moderation → Publishing → Expiry → Archival.

Once the content is submitted, which undergoes the approval and moderation process before it is published on the website, a certificate is to be provided by the concerned department that the contents are correct and true. 

Content Review Policy

The website of the Life Insurance Corporation of India serves as an important interface between the Corporation and the public. It is therefore essential that the information available on the website remains current, accurate, and up to date. To ensure this, a structured Content Review Policy is required.

Considering the wide range of information hosted on the website, different review mechanisms may be adopted for various types of content based on their relevance, validity, and archival requirements.

Under this policy, the content available on the website shall be reviewed periodically to ensure correctness, proper syntax, and continued relevance. Such reviews may be carried out at regular intervals, such as monthly or quarterly, by the designated team responsible for website management.

Website Monitoring Plan

The website of Life Insurance Corporation of India shall be monitored periodically in accordance with a defined monitoring plan to ensure proper functioning, quality, and compatibility. The monitoring process focuses on key parameters such as performance, functionality, link integrity, accuracy of information, and feedback.

• Performance

The website performance is regularly monitored to ensure optimal response time across different network conditions and devices. Necessary testing is carried out periodically to maintain efficient access and smooth navigation for users.

• Functionality

All sections of the website are checked periodically to ensure that they function properly. Interactive features  like online services, and other user-interaction portals are checked to ensure smooth operation.

• Broken Links

The website is reviewed periodically to identify and eliminate broken links or errors. 

If broken links are detected, they are examined and corrected either by updating the link in consultation with the respective departments or removing it, if not required. A record of the action done is maintained by email

• Accuracy Check of Hyperlinked Content

Hyperlinked content is manually verified along with the broken link review process. If the linked content is accurate and relevant, no action is required. If any discrepancy is found, the link is either updated to the correct content or removed, and the email correspondence is preserved .

• Traffic Analysis

Website traffic is monitored regularly to analyze usage patterns, visitor behavior, and preferences. Traffic analysis tools are used to generate reports which help in understanding user engagement and identifying technical issues such as broken links.

• Feedback Mechanism

Feedback from visitors is an important indicator of the website’s effectiveness. A proper mechanism is maintained to collect and analyze feedback from users so that necessary improvements and enhancements can be implemented.

• Other Monitoring Measures

The website is intended to be available 24×7 to ensure uninterrupted access to users.

Log files related to system operations and service monitoring are maintained.

Data and service logs are reviewed regularly and updated on a daily basis.

Contingency Management Plan

The website of the Life Insurance Corporation of India strives to remain functional and accessible at all times in order to provide uninterrupted information and services to users.

Every effort shall be made to ensure maximum uptime of the website and to minimize downtime whenever maintenance or technical issues arise.

In the event of unforeseen situations such as website defacement or hacking, data corruption, hardware or software failure, or natural disasters, immediate steps will be taken to restore the website and its services at the earliest possible time so as to ensure continuity of service.